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Our Quality and Service Standards

Our primary goal is to ensure you are 100% satisfied with the quality of our service.

Editorial quality

All assignments are edited by specialist editors whose academic credentials and experience match the academic discipline relevant to your submission. All papers are screened by a quality control editor prior to being returned to you. We continuously monitor and measure feedback relating to the quality of our editors.

Confidentiality

We recognize that every editing assignment we receive is the result of considerable endeavor, time and intellectual input. We take great care with the handling of confidentiality relating to personal information and documentation.

Read our Confidentiality Agreement

Editorial certificate

We provide a Charlesworth Author Services editing certificate as part of our quality guarantee that you can submit to your target journal along with your submission. You can download your own certificate at anytime via our online management system.

View a sample certificate

Timeliness

We guarantee that your paper will be returned to you on the due date during our office hours. If we are late, we will refund you the full fee. We will also guarantee that we will contact you on or before the due date if there are any delays.

Privacy

We are committed to ensuring your personal privacy is protected at all times, together with the confidentiality of documents and information that you share with us.

Read our Privacy Policy

Complaints process

Complaints are logged, acknowledged within 24 hours, tracked and responded to promptly. If you are not 100% satisfied with the quality of our editing or your paper is rejected on the grounds of language editing, we will re-edit your paper free of charge.

Start your publishing journey with us