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Terms and Conditions

The Charlesworth Group

These Terms and Conditions (‘Terms and Conditions’) apply to the use of the Charlesworth Publishing Services Ltd (hereafter referred to as ‘The Charlesworth Group’ or ‘us’) Author Services website. By accessing or using this website (directly or indirectly) you, the customer (hereafter referred to as ‘You’), agree to be bound by these Terms and Conditions. If you do not agree with the Terms and Conditions outlined below, please do not use the website.

Description of Service

The Charlesworth Group and any services, products or information offered by its owners, employees or through the website www.cwauthors.com shall, from here, be known as ‘the Service’. You understand and accept that the Service is provided ‘as is’ and that The Charlesworth Group is not liable or responsible for the reliability or availability of the Service. The Charlesworth Group also reserves the right to modify, suspend or discontinue the Service with or without notification.

Intellectual Property Rights

The Charlesworth Group, its employees and editors (after signing a confidentiality agreement) make no claims of ownership on any work submitted by you for language editing and related services provided via The Charlesworth Group’s website. Any work submitted to us is kept confidential and remains your intellectual property (please refer to our Privacy Policy for further information). You agree that any files you submit (including papers, images, figures, tables, etc.) will not contain any illegal, sexually explicit, threatening, abusive, defamatory, racially or otherwise offensive material, or any content which could lead to legal action against The Charlesworth Group and/or tarnish The Charlesworth Group public image and reputation. The Charlesworth Group has the right to refuse to provide the Service should any files contain such material.

The Charlesworth Group is not responsible for making backups or any archive copies of files submitted by you and is not, under any circumstances, responsible to you or any other person for any loss, corruption or alteration of such files. You acknowledge that The Charlesworth Group owns all right, title and interest in and to the Service (the ‘Charlesworth Rights’) and such Charlesworth Rights are protected by UK/international intellectual property laws. You also agree not to use any computerized technologies (robots, spiders or other automated devices) or manual processes to monitor or copy content from the website.

Notification of Infringement

Notifications of any alleged infringement of intellectual property should be sent via email to: helpdesk@cwauthors.com.

Use of the Service

The Charlesworth Group agrees to carry out the Service requested in a professional manner, in the timeframe specified during the initial order, while taking into consideration any additional instructions given by you with regard to the work to be carried out. The Charlesworth Group has the right to request further materials from you in order to complete the work efficiently (for example, asking for the provision of figures or tables as necessary).

Timeliness of delivery

If materials are not received promptly on request then the completion date for any work will be extended by the number of days it takes for these materials to arrive (e.g. if figures are requested for a paper and these do not arrive for four days, then The Charlesworth Group will add four days onto the completion date you were originally provided with). Any additional modifications/amendments/additions requested by you, after the initial order for the Service has been placed, may be subject to an additional charge or to extension of the completion date. Such additional charges or delivery date extensions will be communicated by The Charlesworth Group within 1 (one) business day of receiving the necessary materials to continue with the work.

Authors should take care to upload the correct files, and be sure of their intentions for The Charlesworth Group to carry out the Service when submitting their manuscripts as costs will be incurred and payable by the author.

Payment

If you have selected payment up front, you will be provided with the complete paper on completion of the editing process via an automated email notification.

Where payment on completion is selected, you will be provided with a sample of the polished/edited manuscript prior to making payment. Once you have reviewed the sample and approved the quality of the work, you will be required to pay the full amount requested by The Charlesworth Group within three working days. The completed manuscript will be made available to you when payment is received in full.

Please note that the word count of your paper will be checked on submission in order to validate that the file and work required tally with the relevant service ordered. Payment will be required based on the validated word count once your files have been checked. You will be notified by email with details of the correct amount to check before proceeding.

Please note that payments made by bank transfer are subject to additional fees which must be paid by you at the time the payment transaction is made.

Your completed paper will be returned in the file format it was received in via our website (and supported by an email notification). You agree to pay, in full and within three working days, the amount requested by The Charlesworth Group for the Service provided – whether requests for payment are made online or via a printed invoice. Pricing details can be found on the website. Any failure to comply with a request for payment could lead to further charges and/or the initiation of legal proceedings.

Should you withdraw any work from The Charlesworth Group, for any reason, following the initial order, then you will be liable to pay for any work carried out up to the time/day when this work was withdrawn. You will be advised of any charges incurred at this time.

Complaints

Should you not be entirely satisfied with the Services carried out by The Charlesworth Group, then you are entitled to a second round of editing on the same manuscript for free within a mutually agreeable timeframe. However, any amendments requested at this stage that were not part of the original order (for example, text additions/deletions, or comments from our editors not being responded to) may be subject to an additional charge. If The Charlesworth Group deems the complaint to be unfounded, and any problems not the fault of The Charlesworth Group, then any further amendments may, again, be charged.

Any further complaints about the Service provided by The Charlesworth Group should be directed in the first instance by email to: helpdesk@cwauthors.com. The Charlesworth Group will aim to respond to all complaints within 1 working day (within which we will acknowledge your communication and indicate the action we will take to investigate your complaint and the expected time for resolution).  If, after this time, any dispute cannot be resolved between you and The Charlesworth Group then a mutually agreed third party may be contacted to settle the issue.

Law

Matters relating to the use of the site, including any disputes, will be governed and interpreted according to the laws of England and Wales. Both you and The Charlesworth Group agree that any actions arising under this agreement shall be proper and brought in the courts of England and Wales.

Disclaimer of Warranties and Liability

The Service is provided ‘as is’ and without warranty of any kind including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, non-infringement, or error-free or uninterrupted service. The Charlesworth Group makes no warranty of any kind with respect to the subject matter included herein, the products listed, or the completeness or accuracy of the information. The Charlesworth Group disclaims all warranties, express, implied or otherwise, including, without limitation, all warranties of merchantability and fitness for a particular purpose. You acknowledge and accept that The Charlesworth Group does not a) review the substance of documents submitted to it; or b) guarantee the quality, accuracy or results of the services. No refunds shall be provided except where indicated below.

The Charlesworth Group will not be liable for any damages (indirect, special, exemplary, consequential or incidental) arising from, or in connection with, the Service including, without limitation, any damages for lost profits or business interruption. In no event will the liability of The Charlesworth Group to you for all claims in the aggregate arising out of your use of or inability to use the Service, whether arising in contract, tort or any other legal theory (including, without limitation, negligence or strict liability), exceed an amount equal to the fees paid by you hereunder in the one year preceding the event giving rise to the claim.

The Charlesworth Group is not responsible for nor warrants the accuracy or completeness of content you provide in relation to the provision of the Service.

The Charlesworth Group does not guarantee that such content you provide will be accepted for publication at any future date or by any publisher.

Links

You may add a hypertext link to the The Charlesworth Group’s Charlesworth Author Services site on your own site, provided that the link does not imply or state any endorsement or sponsorship of your site by The Charlesworth Group. You may not use any content from The Charlesworth Group site (including trademarks, copyrighted materials, logos, etc.) without the written consent of The Charlesworth Group and/or the owner of the mark or right.

Notification of Changes

 

The Charlesworth Group reserves the right to change, add or remove parts of these Terms and Conditions at any time without prior notice. The changes will only affect your use of the Service after the date the changes become effective unless we express otherwise. Your use of the Service after this time will mean that you have accepted and agreed to any changes. Please check these Terms and Conditions periodically for any amendments.