1. Introduction
- 1.1. We are committed to safeguarding the privacy of our website visitors and service users; in this policy we explain how we will handle your personal data.
- 1.2. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.
- 1.3. Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications. You can access the privacy controls on your unique profile page once you have subscribed to our service.
2. How we use your personal data
- 2.1. In this Section 2 we have set out:
- 2.1.1. the general categories of personal data that we may process;
- 2.1.2. the purposes for which we may process personal data; and
- 2.1.3. the legal bases of the processing.
- 2.2. USAGE DATA
We may process data about your use of our website and services. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent and our legitimate interests, namely monitoring and improving our website and services. - 2.3. ACCOUNT DATA
We may process your account data. The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. - 2.4. SERVICE DATA
We may process your personal data that are provided in the course of the use of our services. The service data may include: your name, email address, phone number, mobile number, the documents you submit to us so that we can fulfill your service requests. The source of the service data is you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is the proper administration of our website and business and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. - 2.5. ENQUIRY DATA
We may process information contained in any enquiry you submit to us regarding products and/or services. The enquiry data may be processed for the purposes of offering, marketing and selling relevant products and/or services to you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. - 2.6. TRANSACTION DATA
We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website, if you choose to use the online payment service provided. The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and our legitimate interests, namely our interest in the proper administration of our website and business. - 2.7. NOTIFICATION DATA
We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters. The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent. We use Mail Chimp as a third party service to send you email notifications. - 2.8. CORRESPONDENCE DATA
We may process information contained in or relating to any communication that you send to us. The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with you, our service users. - 2.9. In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject.
- 2.10. Please do not supply any other person's personal data to us!
3. Providing your personal data to others
- 3.1. We may disclose your personal data to any member of our group of companies - this means our subsidiaries, our ultimate holding company and all its subsidiaries - insofar as reasonably necessary for the purposes set out in this policy.
- 3.2. We may disclose your name, email address, and/or the documents which you submit to us to our editors insofar as reasonably necessary for us to provide you with the contracted service you have subscribed to.
- 3.3 We may disclose your name and/or the documents which you submit to us to our third party service providers insofar as reasonably necessary for us to provide you with the contracted service you have subscribed to.
- 3.4 We may disclose your name, email address, and/or the documents which you submit to us to our 3rd party reseller partners insofar as reasonably necessary for us to provide you with the contracted service you have subscribed to.
- 3.5. Financial transactions relating to our website and services may be handled by our payment services providers, which are: PayPal, WorldPay or Alipay. We may share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
- 3.5.1. You can find information about the payment services providers' privacy policies and practices at:
PayPal: https://www.paypal.com/en/webapps/mpp/ua/privacy-full
WorldPay: https://online.worldpay.com/terms/
PrivacyAlipay : https://render.antfin.com/p/f/antfin-privacy-policy-en/ - 3.6. In addition to the specific disclosures of personal data set out in this Section 3, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
4. International transfers of your personal data
- 4.1. In this Section 4, we describe the circumstances where we might share the personal information you provide to us so that we can service our contractual agreements with you, our subsidiaries, 3rd Party Service Providers and our 3rd Party Reseller Partners within countries outside the European Economic Area (EEA) and why.
- 4.2. We and our company group have offices and facilities in the UK, USA and China. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries.
- 4.3. The hosting facilities for our website are situated in the UK. Our hosting service provider is ISO 27001 registered, offering our customers the confidence that this is the highest Cyber and Data Security Standard in the world. The European Commission has made an "adequacy decision" with respect to the data protection laws of the UK.
5. Retaining and deleting personal data
- 5.1. This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
- 5.2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
- 5.3. We will retain and delete your personal data as follows:
- 5.4. Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, such as UK Tax Law, where we are obligated to retain invoicing, receipts and general service transaction data for seven years.
6. Amendments
- 6.1. We may update this policy from time to time by publishing a new version on our website.
- 6.2. You should check this page occasionally to ensure you are happy with any changes to this policy.
- 6.3. We may notify you of changes to this policy by email or through the private messaging system on our website.
7. Your rights
- 7.1. In this Section 7, we have summarised the rights that you have under data protection law, in the context of our business activities. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
- 7.2. Your principal rights under data protection law are:
- 7.2.1. the right to access; You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data when you are logged into the website, customer portal.
- 7.2.2. the right to rectification; You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
- 7.3. the right to withdraw consent. To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
8. About cookies
- 8.1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
- 8.2. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
- 8.3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
9. Cookies that we use
- 9.1. We use cookies for the following purposes:
- 9.1.1. authentication - we use authentication cookies to identify you when you visit our website and as you navigate our website. The purpose for using this cookie is to ensure that you and only you have access to your unique customer portal area.
- 9.1.2. status - we use status cookies to help us determine if you are logged into our website. Cookies used for this purpose are to protect against the misuse of your unique customer portal area.
- 9.2. cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally. Cookies used for this purpose are: to enhance your customer experience when using our website and web services and comply with our legal obligations in relation to data protection.
10. Cookies used by our service providers
- 10.1. Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
- 10.2. We use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/ .
- 10.3.You can find information about the payment services providers' privacy policies and practices at:
PayPal: https://www.paypal.com/en/webapps/mpp/ua/privacy-full
WorldPay: https://online.worldpay.com/terms/
PrivacyAlipay : https://render.antfin.com/p/f/antfin-privacy-policy-en/
11. Contact Details
- 11.1. This website is owned and operated by The Charlesworth Group; which comprises of: Charlesworth Author Services and Charlesworth Representation.
- 11.2. We are registered in England and Wales under registration number 07300070, and our registered office is at 35 Westgate, Huddersfield, HD1 1PA.
- 11.3. Our principal place of business is at Charlesworth, Croft Myl,West Parade, Halifax, HX1 2EQ, UK.
- 11.4. You can contact us by writing to the business address given above, by using our website contact form, by email to helpdesk@cwauthors.com or by telephone on +44 1904 411521.
- 11.5. By email, using helpdesk@cwauthors.com
- 11.6. Our International Office addresses and contact details are:
- 11.6.1. Charlesworth Author Services China
Room 1612, The Exchange Beijing,
No. Yi 118 Jian Guo Lu,
Chao Yang District,
Beijing, 100022, China
Tel: (+10) 65000897
Email: support@cwauthors.com
- 11.6.2. Charlesworth Author Services (USA), Inc.
c/o Suite 510 Constitution Place,
325 Chestnut Street,
Philadelphia, PA 19106, USA
12. Data protection officer
- 12. Our data protection officer's contact details are: dpo@charlesworth-group.com